Orders & Delivery
ORDERS
To place your order, please select the products you wish to purchase and add them to the cart. Before completing your order, you can review the contents of your cart. If the products are available, you will receive an automatic email with confirmation and details regarding the preparation of your order. You will be informed about the status of your order at the email address provided.
PAYMENT
We accept Shopify Payments, which supports all major credit and debit cards (Mastercard, Visa, American Express, Maestro). You can also pay with PayPal or Apple Pay. If you choose payment by bank transfer, all necessary payment details will be provided in your order confirmation. If the payment is not received within 72 hours, your order will be cancelled.
CASH ON DELIVERY (COD
Cash on Delivery (COD) is currently available only in Slovenia and Croatia, and only for items in stock. Pre-orders or reserved products require advance payment..
CURRENCY
All prices are in euros (€) and include 22% VAT. Shipping costs and any customs duties are not included in the product price.
SHIPPING
We ship worldwide. Shipping costs depend on the weight of your order and the destination. The final shipping cost will be shown before checkout. All shipments include tracking.
Standard Domestic Shipping — Slovenia
Personal pick-up in Ljubljana — Free
Orders up to 0.99 kg — €3.50
Orders 1–1.99 kg — €4.50
Orders 2–4.99 kg — €5.50
Orders 5–9.99 kg — €8.50
Orders 10–14.99 kg — €10.50
Orders 15 kg and above — €12.00
Standard EU Shipping — Zone 1
(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Germany, Hungary, Luxembourg, Netherlands, Poland, Romania, Slovakia)
Orders up to 1.99 kg — €6.50
Orders 2–4.99 kg — €9.00
Orders 5–9.99 kg — €12.00
Orders 10–14.99 kg — €18.00
Orders 15 kg and above — €25.00
Standard EU Shipping — Zone 2
(Estonia, Finland, France, Ireland, Italy, Latvia, Lithuania, Portugal, Spain)
Orders up to 1.99 kg — €9.00
Orders 2–4.99 kg — €12.00
Orders 5–9.99 kg — €25.00
Orders 10–14.99 kg — €30.00
Orders 15 kg and above — €40.00
Standard EU Shipping — Zone 3
(Albania, Bosnia and Herzegovina, Cyprus, Greece, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, Serbia, Sweden, Ukraine, United Kingdom, Switzerland)
Orders up to 1.99 kg — €20.00
Orders 2–4.99 kg — €25.00
Orders 5–9.99 kg — €35.00
Orders 10–14.99 kg — €45.00
Orders 15 kg and above — €55.00
Standard International Shipping — Zone 1
(Canada, USA)
Orders up to 1.99 kg — €25.00
Orders 2–4.99 kg — €40.00
Orders 5–9.99 kg — €60.00
Orders 10–14.99 kg — €150.00
Orders 15 kg and above — €195.00
Standard International Shipping — Zone 2
(Africa, Asia, Oceania, South America)
Orders up to 1.99 kg — €75.00
Orders 2–4.99 kg — €100.00
Orders 5–9.99 kg — €150.00
Orders 10–14.99 kg — €200.00
Orders 15 kg and above — €250.00
DUTIES & TAXES
All orders include VAT. Please note that if your order is being shipped outside the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay.
DELIVERY
Ordered items will be shipped within 1–5 business days (unless otherwise stated in the product’s description). It normally takes 4–10 working days for the package to reach its destination. Please note that sometimes international orders can take up to several weeks to be delivered.
Shipping is charged at cost, as it appears on your order. We ship using Slovenian postal service, GLS or DHL Express, depending on the size and weight of the package. You will have to sign for your package, so please make sure you are available to receive it.I f the package is visibly damaged upon delivery, please refuse the shipment and notify us immediately at hello@littleotja.com.
RETURNS & EXCHANGES
If you are not happy with the purchase, please contact us immediately at hello@littleotja.com so we can resolve the issue.
Please note that original shipping costs are non-refundable, and customers are responsible for the cost of return shipping. For exchanges, the cost of sending the replacement item will also be charged. If you fail to receive your package and it is returned to us, you will be responsible for the cost of reshipping.
We cannot accept returns of products that have been damaged due to improper handling after delivery. Please ensure that items remain unused and in their original condition until returned. You have 14 working days to return a purchased product.
Holiday return policy: items purchased during December can be returned until January 15 of the following year.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at hello@littleotja.com.
SALE ITEMS
Only regular-priced items may be refunded. Sale items cannot be refunded.
Be sure to read the complete Terms & Conditions and product descriptions before making any purchases. Need help? Do not hesitate to contact us at hello@littleotja.com. Thank you!